Your call will be answered live by a specially trained NHTRC Call Specialist. Spanish speaking Call Specialists are available and for all other languages, the NHTRC Call Specialist will conference you in with a tele-interpreting service and continue the call in your preferred language. All communication with the NHTRC is strictly confidential. You do not need to provide your name or any identifying details about your situation unless you are comfortable doing so.
The Call Specialist will ask questions to ensure that you are safe (if applicable) and determine what type of assistance you are looking for and how we can help. Once any immediate safety concerns have been addressed (if applicable), the Call Specialist is there to listen and discuss what options are available to you, based on your unique situation and needs.
If you are reporting a tip or seeking services, the NHTRC Call Specialist may conduct a brief assessment of trafficking indicators. For requests for services, the Call Specialist will also need to ask you some details about yourself such as your age, gender, nationality and status in the U.S., preferred language, and location. This information will only be used to help us locate appropriate services in your area. The NHTRC serves all victims and survivors of human trafficking regardless of race, ethnicity, gender, gender identity, age, religion, national origin, sexual orientation, disability, or any other factor protected by local, state, or federal law. It is always up to the caller how much information you wish to provide.
The Call Specialist may follow up by:
- providing safety planning recommendations and general emotional support,
- referring or connecting you directly to local social and/or legal services,
- making a report to our law enforcement contacts,
- providing technical assistance and resources.
The Call Specialist will not take any action without your consent, except in circumstances where we suspect child abuse or if we have reason to believe there is imminent harm to you or others. If you just want to talk, we are here to listen.
The NHTRC is not a government entity. We are not law enforcement, immigration or an investigative agency. We are not a direct victim service provider. We help individuals access direct services through our extensive referral network and we facilitate reporting of potential human trafficking tips to specialized law enforcement agencies.